Returns & Warranty
Products needing to be returned can be done so but limited to the following terms set out hereon. CRANKA will accept returns for any faulty items or any items sent incorrectly by CRANKA. The customer is responsible to notify CRANKA within 24 hours of receiving their item/items if any of the items have been sent incorrectly.
Any items received that are not what was originally ordered should be returned in its original, unopened packaging. Any attempt to use the incorrectly sent item/items will be deemed to be acceptance by the customer of the item/items as a satisfactory substitute for the item that was originally ordered and therefore no further claim can be raised. CRANKA owns the title of any extra goods shipped with your order that may have been accidently dispatched in error.
Returns can be mailed to;
RETURN OF CREDIT FOR LOST, DAMAGED OR ABANDONED ITEMS
CRANKA Pty Ltd will offer refund of credit for the following reasons only; CRANKA WILL ONLY OFFER RETURN OF CREDIT FOR LOST, DAMAGED, OR STOLEN PARCELS IF THE CUSTOMER HAS SELECTED A SHIPPING METHOD THAT INCLUDES SHIPPING AND TRANSIT INSURANCE. OR HAS SELECTED AND PAID FOR SHIPPING AND TRANSIT INSURANCE ON THEIR ORDER DURING THE CHECKOUT PROCESS, FOR ANY SHIPPPING METHOD THAT DOES NOT INCLUDE SHIPPING AND TRANSIT INSURANCE IN THE SHIPPING PRICE. CRANKA Pty Ltd will NOT be responsible for lost or stolen shipments in the case that the customer chooses NOT to pay for additional shipping/transit insurance at the checkout. CRANKA Pty Ltd will NOT be responsible for lost or stolen shipments to a non-current address. If CRANKA is not notified of an address change prior to the shipment of your order, refunds or replacements for a lost or stolen package will NOT be accepted. This is also the case for any spelling mistakes entered during the checkout process by the customer. CRANKA Pty Ltd will NOT issue credit in cases where packages are not delivered due to non-payment of customs or import taxes. CRANKA Pty Ltd will NOT issue any returns for items that are refused or abandoned. CRANKA Pty will not offer credit returns for items that have been opened and used. If your item has been used and there is a genuine manufacturing fault the item will be replaced solely at CRANKA's discretion (please read on for more information about warranty claims).
All goods sold by CRANKA come with a warranty to be free from any defects or faults. This warranty only applies to the original owner and is not transferable. Goods under warranty cover will be replaced or repaired solely at CRANKA’s discretion. No refund will be provided under any circumstances. Warranty only covers items sold by CRANKA. Please note that any items that have general wear and tear, have been misused or treated badly will not be covered by warranty. Misuse includes incorrect storage of items, prolonged exposure to sunlight or misuse such as casting lures into any hard surface resulting in damage.
In the case that returned goods are found to be, NOT FAULTY. If the returned goods are determined by CRANKA to be not faulty, then all returning shipping fees will be worn by the customer and the goods will be sent back to the customer at the customer’s expense. All warranties are voided if returned product is found in any way to be mishandled, incorrectly installed, modified, tampered, abused, or physically damaged. The customer is responsible for ALL shipping and insurance costs involved in sending the warranty claim goods back to CRANKA. With your returned goods you must include a copy of your tax invoice or order number and also a description sheet clearly stating the fault/faults of the products. No returns will be accepted that have not been reported to CRANKA prior.
CRANKA cannot be held liable or responsible for any parcel missing or damaged in transit on its return back to CRANKA. Any items that are returned to CRANKA will be done so at the customers own risk.
Warranty returns can be mailed to;